We want you to be satisfied with your purchase. If you are not, simply return the items you don't want in new condition within 30 days and we will refund your money or exchange the item subject to the return policy below.
All purchases are Subject to this return policy.
20% restocking fee on returns or exchanges.
No returns after 30 days from order date.
Shipping damages and/or shortages must be reported to the carrier within 5 days.
We are not responsible for shipping damages.
To return an item, simply call for a Return Authorization Number (RMA). No returned merchandise will be accepted without a valid return authorization number on the shipping label. To obtain an RMA number, the customer should be prepared to give the following information:
Customer name and address
Serial number of the product
Description of the malfunction or defect, if any
Proof of date of purchase and / or receipt
Specifications concerning the model number and any other options.
1. NO RETURNS ARE ACCEPTED beyond 30 days from ordering date.
2. All returned merchandise for refund must be in absolute perfect and new condition, in original carton with all manufacturers included accessories.
3. Minimum RESTOCKING FEE IS 20% for all returned merchandise.
4. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
5. All warranty cards (if initially provided by the manufacturer) must be left blank.
6. Original merchandise box must not be defaced or altered in any way.
7. If products are purchased in new condition and returned in a condition such that it cannot be resold as new (damaged, scratched, with missing or damaged packaging, and / or missing parts), another 25% refurbishment fee will be applied in addition to the restocking fee.
8. Merchandise initially returned as defective, whose defect cannot be verified, will incur a restocking fee as well as a freight charge for replacement shipment.
9. Merchandise initially shipped "double-boxed" must be returned in the same fashion.
10. Shipping charges we incur are not refundable unless the return is due to our error.
11. Purchaser is responsible for shipping/ insurance to our warehouse. We are not responsible for returned items lost during shipping.
12. Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit/debit card, it may take up to two cycles for the credit to be applied to your account.
13. Any freight damaged goods should be reported immediately with 5 days of receipt to UPS or FedEX.
14. Customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges.
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